Privacy Policy

Welcome to Betor. We are committed to protecting your privacy and handling your personal data with transparency and integrity. This Privacy Policy outlines how Betor collects, uses, processes, and safeguards the information you provide to us when you use our website, services, and applications (collectively, "Services"). By accessing or using Betor's Services, you agree to the terms of this Privacy Policy. We encourage you to read this policy carefully to understand our practices regarding your data.

Betor operates under strict regulatory guidelines and adheres to applicable data protection laws, including the General Data Protection Regulation (GDPR) for users within the European Economic Area (EEA) and other relevant privacy legislation in jurisdictions where we operate. Your trust is paramount to us, and we are dedicated to maintaining the confidentiality and security of your personal information.

Betor collects various types of information to provide and improve our Services, comply with legal obligations, and enhance your user experience. This information can be categorized as follows:

• Personal Identifiable Information (PII): This includes data that can directly identify you, such as your full name, date of birth, residential address, email address, telephone number, and national identification numbers (e.g., passport, driving license) for identity verification purposes.
• Financial Information: Details related to your payment methods, including bank account numbers, credit/debit card details (though we typically only store truncated versions and rely on secure payment processors for full details), and transaction history.
• Account Information: Your username, password (stored in an encrypted format), account preferences, and betting history.
• Communication Data: Records of your interactions with us, including emails, live chat transcripts, and telephone call recordings for customer support, training, and dispute resolution.
• Technical Data: Information about your device and internet connection, such as your IP address, browser type and version, operating system, device identifiers, and geolocation data.
• Usage Data: Information about how you use our Services, including pages visited, time spent on pages, links clicked, and game play activity.
• Publicly Available Information: In some cases, we may collect information about you from publicly accessible sources, particularly for due diligence and anti-money laundering (AML) checks.

We collect this information through various means, including when you register an account, deposit or withdraw funds, participate in games, contact customer support, or interact with our website.

Betor uses the information we collect for several purposes, all aimed at providing you with a secure, enjoyable, and compliant gaming experience:

• Account Management: To create, maintain, and manage your Betor account, including identity verification and age verification to prevent underage gambling.
• Service Provision: To operate our games, process your bets, deposits, and withdrawals, and provide you with access to all features of our Services.
• Customer Support: To respond to your inquiries, resolve issues, and provide assistance when you need it.
• Security and Fraud Prevention: To detect, prevent, and investigate fraudulent activities, money laundering, and other illegal or prohibited activities, protecting the integrity of our platform.
• Regulatory Compliance: To comply with legal and regulatory obligations imposed by our licensing authority and other relevant bodies, including responsible gambling measures.
• Personalization: To tailor our Services, content, and offers to your preferences, enhancing your user experience on Betor.
• Marketing and Promotions: With your consent, to send you promotional materials, special offers, and information about new games or features that may be of interest to you.
• Analytics and Improvement: To analyze usage patterns, monitor the effectiveness of our marketing campaigns, and improve our website, games, and overall Service offerings.
• Internal Operations: For internal administrative purposes, such as data analysis, auditing, and troubleshooting.

Under GDPR and similar data protection laws, Betor must have a valid legal basis to process your personal data. Our legal bases include:

• Contractual Necessity: Processing your data is necessary for the performance of the contract between you and Betor, such as managing your account and processing transactions.
• Legal Obligation: Processing is necessary to comply with a legal or regulatory obligation to which Betor is subject, including anti-money laundering (AML) and know-your-customer (KYC) regulations, and responsible gambling requirements.
• Legitimate Interests: Processing is necessary for our legitimate interests, or those of a third party, provided your fundamental rights and freedoms do not override these interests. Examples include fraud prevention, network security, and service improvement.
• Consent: In specific situations, we may ask for your explicit consent to process your data, particularly for direct marketing communications. You have the right to withdraw your consent at any time.

Betor is committed to keeping your personal information confidential. We will not sell, rent, or trade your personal data to third parties. However, we may share your information in the following circumstances:

• Service Providers: We engage trusted third-party service providers who assist us in operating our business, such as payment processors, IT support, customer service platforms, and marketing agencies. These providers are contractually bound to protect your data and only use it for the purposes specified by Betor.
• Regulatory and Legal Authorities: We may disclose your information to regulatory bodies, law enforcement agencies, or other governmental entities when required by law, court order, or to comply with our licensing obligations. This includes reporting suspicious transactions.
• Fraud Prevention and AML Agencies: To combat fraud and money laundering, we may share information with specialized agencies and other online gambling operators.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred as part of that transaction. We will provide appropriate safeguards.
• With Your Consent: We may share your data with other third parties if you have given us explicit consent to do so.

We require that any third party with whom we share your data adheres to strict data protection standards and provides adequate security measures.

Betor employs robust technical and organizational measures to protect your personal data from unauthorized access, accidental loss, alteration, disclosure, or destruction. Our security measures include:

• Encryption: We use industry-standard encryption technologies, such as Secure Socket Layer (SSL) technology, to protect data transmitted between your device and our servers.
• Access Controls: Access to your personal data is restricted to authorized personnel on a need-to-know basis, and is protected by strong passwords and multi-factor authentication.
• Firewalls: Our systems are protected by firewalls to prevent unauthorized access.
• Regular Audits and Monitoring: We regularly monitor our systems for vulnerabilities and attacks, and conduct security audits for ongoing protection.
• Employee Training: Our staff receive regular training on data protection and security best practices.

While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

Depending on your jurisdiction, particularly under GDPR, you have several rights regarding your personal data held by Betor:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
• Right to Erasure ("Right to Be Forgotten"): You have the right to request the deletion of your personal data under certain circumstances, for example, if the data is no longer necessary for the purposes for which it was collected.
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your data in certain situations, such as when you contest the accuracy of the data.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
• Right to Object: You have the right to object to the processing of your personal data in certain circumstances, including for direct marketing purposes.
• Rights in Relation to Automated Decision Making and Profiling: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.
• Right to Withdraw Consent: Where we rely on your consent to process your data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact our support team using the details provided in the "Contact Us" section. We will respond to your request in accordance with applicable data protection laws.

Betor uses cookies and similar tracking technologies to enhance your experience, analyze site usage, and support our marketing efforts. Cookies are small text files placed on your device by websites that you visit. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

• Essential Cookies: Necessary for the website to function correctly, enabling basic features like page navigation and access to secure areas of the website.
• Performance Cookies: Collect information about how visitors use our website, for instance, which pages visitors go to most often. This helps us improve how the website works.
• Functionality Cookies: Allow the website to remember choices you make (such as your username, language, or the region you are in) and provide enhanced, more personal features.
• Marketing/Advertising Cookies: Used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of the advertising campaigns.

You have the option to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, disabling cookies may prevent you from taking full advantage of the Betor website.

Betor retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The specific retention period will vary depending on the type of data, the purpose of processing, and legal obligations.

• Typically, we retain account information and transaction data for a period mandated by our licensing authority and anti-money laundering regulations, which is often five to seven years after account closure or the last transaction.
• Marketing consent records are retained for as long as you remain subscribed to our communications.
• Records related to disputes or legal claims may be retained for longer periods as required by law.

Once the retention period expires, your personal data will be securely deleted or anonymized.

As Betor operates globally, your personal data may be transferred to, and stored at, a destination outside of your country of residence, including countries outside the European Economic Area (EEA) that may not offer the same level of data protection as your home jurisdiction. When we transfer your data internationally, we take appropriate steps to protect your privacy rights.

These safeguards may include:

• Transferring data to countries deemed by the European Commission to provide an adequate level of protection for personal data.
• Using specific contracts approved by the European Commission which give personal data the same protection it has in Europe (Standard Contractual Clauses).
• Implementing binding corporate rules for intra-group transfers where applicable.

By using Betor's Services, you consent to the transfer of your information to countries outside your country of residence, subject to the safeguards outlined above.

Betor's Services are strictly not intended for individuals under the legal gambling age, which is typically 18 years or older, depending on the jurisdiction. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected personal information from a child, we will take immediate steps to delete such information from our records.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Betor may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or regulatory obligations. When we make significant changes, we will notify you by posting the updated policy on our website with a revised "Last Updated" date. We may also notify you through other communication channels, such as email, if the changes are substantial.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of Betor's Services after any changes indicates your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact our dedicated support team:

• Email: [email protected]
• Live Chat: Available 24/7 on our website.
• Postal Address: [Please use our registered office address, available on our website, for formal correspondence.]

Our Data Protection Officer (DPO) can also be reached through the contact details above for specific data protection inquiries. We are committed to addressing your concerns promptly and effectively.